Our return policy lasts 30 days from the date you receive the product. If 30 days have gone by since, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. We do not accept returns of products that are intimate or sanitary goods, health and personal care items, hazardous materials, or flammable liquids and gases. To complete the return, we require a receipt or proof of purchase. Return shipping fees will be the responsbility of the customer.
Please contact our support department for an RMA number before sending anything back to us. We will not accept any returns without an RMA number. Please email our support team to get your RMA number. Contact us within 30 days of original purchase, a return will be set up, but any shipping costs or coupons won't be refunded. A small restocking fee may apply. Don't refuse packages, it's expensive for you.
Arrangements for a return most be made within 30 days of the date the order is received (this isn't when the order was placed, but when the package arrives in your hands.) Returned items that are not defective may be charged a restocking fee of up to 15% of the retail value of each product ($5 minimum), and shipping will not be refunded. Alternatively, we can provide 90% of the purchase price in store credit for your returned item. ($5 minimum restocking fee still applies.)
RMA numbers are valid for 15 days from the date of issue. We ask that you send it back within 7 days. All packages received without an RMA number will NOT be accepted.
Rejecting receipt of a package is considered returning the package without an RMA number and may be charged up to a 50% restocking fee of the retail value. Original and return shipping charges for any non-defective returns are the sole responsibility of the customer
