Once payment has been made, orders leave our shipping warehouse within 1-2 days. From there delivery times will vary depending on your location and the shipping service used.
Shipping times vary for different locations. Shipping for orders in the United States typically takes 2-5 business days. International orders to locations such as United Kingdom, Canada and Australia take 6-12 business days.
Manufacturers are increasing production as fast as possible. While supplies are limited and back-ordered, we will provide updates with estimated dates of availability. Because supplies are very limited and the CDC expects COVID-19 to spread, we recommend placing orders as soon as possible. Orders are processed in the order they were received. Some items take several weeks to ship and it may take longer as current events change.
Simply choose your color or size if applicable from the drop-down menu on the product page, then click the "Add to Cart" button and proceed to checkout when you are done shopping. Please note that prices displayed during checkout is in USD.
We adhere to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Please understand that any order cancellations or edits are not guaranteed. Upon receiving the request via email, we will try our best to locate the order before it has been shipped, however most packages are processed from our warehouse within just a few hours of being ordered and unfortunately are not able to be canceled.
We usually have already sent out your order after 24 hours from the time you make payment. If a change needs to be made to your order, please contact us ASAP and we will do our best to accommodate that change. However we cannot make any promises.
Oftentimes this is because you have accidentally entered your email wrong. Throughout the process we will send out 2 emails, an order confirmation and a shipping confirmation email. If you believe you may have entered your email wrong please contact us and we will fix it for you.Also, please check your SPAM folder to see if your confirmation email was sent there.
We have a large assortment of products stocked in different fulfillment centers. When you order multiple items at a time, they may be shipped separately so they get to you faster. Therefore, you may receive some items earlier than others.
Anyone at home can receive the package on your behalf. If no one is at home, the postman will leave a collection slip and you will have to proceed to the post office to collect your package. Or they will simply call you at the phone number you left with us.
Our return policy lasts 30 days from the date you receive the product. For our full return policy please visit this link: https://dermay.com/policies/refund-policy
We offer a 100% satisfaction guarantee on all items defective on delivery. If your order arrived damaged, please attach photos for proof so we can make it right for you as soon as possible!
Please understand that any order cancellations or edits are not guaranteed. Upon receiving the request via email, we will try our best to locate the order before it has been shipped, however most packages are processed from our warehouse within just a few hours of being ordered and unfortunately are not able to be canceled.
