Dermay
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      Refund policy

      RETURN & REFUND POLICY

      We offer a money back guarantee on items for up to 30 days. Exclusions apply to items such as creams, lotions, or any other liquid or perishable items. Please contact support@dermay.com for more information on your refund request. If your order arrived damaged, please attach photos and videos demonstrating the issue so we can make it right for you as soon as possible.

      Once your return is received and inspected we will issue the refund. Shipping costs are non-refundable and will be your responsibility in the event that you would like to make a return. Our return policy lasts 30 days from the date you receive the product. If 30 days have gone by, unfortunately we can't offer you a refund or exchange.

      To be eligible for a return, your item must be in the same condition that you received it in. It must also be in the original packaging. Several types of goods are exempt from being returned. We do not accept returns of products that are intimate or sanitary goods, personal care items, promotional skincare with the Derma Mask, covid related protection items or any liquid form products. Risk free skincare purchases applies to only 1 bottle, if multiple are purchased those are not returnable. Return postage fees will not be covered in the event you choose to make a return. 

      Please contact our support department for an RMA number before sending anything back to us. We will not accept any returns without an RMA number. Please email our support team to get your RMA number. Contact us within 30 days of original purchase, a return will be set up, but any shipping costs won't be refunded. A restocking fee will apply. Don't refuse packages, it's expensive for you. Rejecting receipt of a package is considered returning the package without an RMA number and will be charged a 50% restocking fee of the retail value. Return shipping charges for returns are the sole responsibility of the customer.

      To submit video or photos to us, please use this form: Ticket Upload Form

      Arrangements for a return must be made within 30 days of the date the order is received (this isn't when the order was placed, but when the package arrives in your hands.) Returned items that are not defective are charged a restocking fee of 20% of the retail value of each product, and shipping will not be refunded. Alternatively, we can provide in store credit without needing a return.

      RMA numbers are valid for 15 days from the date of issue. We ask that you send it back within 7 days. All packages received without an RMA number will NOT be accepted.

       

      ORDER CANCELLATION POLICY

      Due to the nature of our viral products and high social media demand, our manufacturer starts processing orders immediately after being placed. Please understand that any order cancellations are not guaranteed due to this.